Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Family Medicaid Phase 2 PG February 29, 2008 TMA AMEN ‣ Select “R” from the AMEN screen and enter Mr. Knoll’s AU# XXXX00185 ‣ Fast path to ERN1 ERN1 ‣ Press F9 to access the REMARKS Screen. Review the Change in Wages Macros/Quick Script for accuracy. ‣ Access a blank REMARKS Screen. Select and complete the Verification Received Macro/Quick Script from the Verification Macros. ERN2 ‣ Update the amount of earnings ‣ Fast path to MISC MISC ‣ Press F9 to access the REMARKS Screen. Select and complete the TMA-F07 Determination Macro/Quick Script from the Master Macros List. ERRO ‣ press enter ‣ ignore all Clearinghouse errors and problem solve all others PG-16
Call Center Family Medicaid Phase 2 PG February 29, 2008 TMA MISC – Andrew Knolls in the Call Center/County Office Note: Due to system limitation the following two actions cannot be performed in the training region, however in the Call Center/County Office you must complete these actions in order to establish the correct first month of TMA. This way the MISC Screen should look in the Call Center/County. ‣ “11 06” would be coded in the “Extended Start Dt” field as this will be Mr. Knolls’s first month of TMA ‣ “Y” must be coded in the “MA COA Cor” field to ensure Ms. Nelson will receive a correct notice CHANGE AU NON-FINANCIAL MISCELLANEOUS - MISC MISC A Month 11 06 0071 10 05 06 HOH Name ANDREW KNOLLS Client ID 771006009 AU ID 969544313 Prog MA Pre Pre AU ATP ATP QRF QRF Pre- Calc Trial Pro Exp SLAM -Extended MA Issn EBT Issn Prnt Cyc Status Ctr sump Elig HH Ovr Svc Cd Start Dt COA Card Mode Cnty Num Code Elig Ind Ind Cor E 11 06 Y ----- Review ---- Auto ------- Lump Sum Remainder ------ Delay QMB RSM Compl Mand Last Reasgn Amount 100 % 133 % 185 % Rsn Ovr Elig Std Type Ovr Ovr N Sched Interview QC Penalty End Date Del Unit Number 170002 Inquiry Date 10 16 96 Load ID Next Review Appt Begin Time (HH:MM) : Appt Date Appt Type Appt End Time (HH:MM) : Appt Letter Print Location L L Name/Appt Remarks Message 13-note 14-schd 15-lett 20-schs 23-alau PG-17
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Call Center FS/FM SUCCESS PG Octobe
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