Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn PF4 past the warning message (do not print an AFA) REDI for Allison Arroyo Do not schedule an appointment PF4 past the warning message back to AMEN AMEN Select “J” for Add a Program (do not enter an AU #) Press Enter NOTE: In the county office the county FICM would select “L” to Add a Program. The Call Center cannot use “L” therefore “J” will always need to be used when adding a program. Mother and Newborn Only in the Newborn Medicaid Case. NAME for Allison Arroyo 1152 Stoney Brook Lane Jackson, GA 30233 (678) 875-6432 does not live in public housing does not wish to register to vote KIND for Allison Arroyo Select “OTHER” CIRC for Allison Arroyo No input required, press Enter to continue MEMB for Allison Arroyo DOB 9 – 12- 1964 statement accepted Black Female SSN - 999 – 11- XXXX (customize using your load #) statement accepted press enter PG-3
Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn CRS Name/SSN Clearance for Allison Arroyo • SUCCESS should have a match for Allison Arroyo, find match based on SSN, type Y to select, press F12 Back on MEMB for Allison Arroyo • Enter a “Y” in the More Members Field located at the bottom right corner of the screen to indicate that there are more members to add. MEMB for Emanuel Arroyo DOB 10 – 03 - 2006 statement accepted Black Male Was enumerated at birth press enter CRS Name/SSN Clearance for Emanuel Arroyo • SUCCESS should have a match for Emanuel Arroyo, find match based on the Client ID # (written down earlier) • type Y to select, press F12 Back on MEMB for Emanuel Arroyo • press enter INCH for Allison Arroyo Enter the new MA program code F15 (Newborn Medicaid Code) Enter Emanuel’s date of birth as the Application Date PG-4
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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