Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 TM January 9, 2007
Reference Section
LETTER MACROS
Letter Macros are generated by SUCCESS. Letter Macros used to request
additional verification, inform customers of verification due dates, and
provide customers with computer generated forms that can be used to
verify requested information.
Accessing Letter Macros: Press F15 (Shift F3) from any SUCCESS Screen
where 15 – lett is displayed at the bottom of the screen. Select Tools from
the Menu Bar. When the menu box appears, from the drop down box, select
the appropriate Letter Macro.
LETTER Macros include:
C139 – Contribution Statement
C173 – Eligibility Programs Verification Checklist
C809 – Verification of Earned Income
PM-46