Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Introduction to Training
OBJECTIVES OF INTRODUCTION
By the end of this training, you should:
• be fully registered and will have completed all necessary paperwork for
the administration of the class.
• be familiar with the training facility.
• be clear about what they will be taught in this class and how this training
will be conducted.
• understand the standards, expectations, and attendance policy for this course.
• be familiar with the philosophy of the agency and where we are in terms
of welfare reform.
• be able to discuss the DHR Vision and Mission, DFCS goals, the Right
Work Right Way Service Model, and Expectations of DFCS Staff.
• have a basic overview of the different programs offered by DFCS (TANF,
Medicaid, and FS programs).
• be familiar with various non-DFCS programs to assist customers.
• understand their responsibility as mandated reporters for Child
Protective Services.
• be able to identify your individual learning styles
PG-1