Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 Initial Application II. Margaret Simmons: Interview an Applicant Margaret Simmons’ Food Stamp application has been registered. Now we will complete a Food Stamp interview on her case. • Select “O” from the AMEN menu ASSISTANCE UNIT/CLIENT SUBMENU - AMEN AMEN Selection O AU ID XXXXXXXXXX Screen ID Benefit Month (MM YY) Client ID As Of Date Notice Type A. Name/Part Inquiry J. Registration R. Interim/Hist Change B. AU/Client Inquiry K. Add A Person S. QRF Change D. Address Inquiry L. Add A Program Y. Spndwn Med Expnse Update E. Trial Budget M. Reinstatement Z. Spndwn Med Expnse Inquiry F. Trial Eligibility N. Initiate Review 1. Spndwn Authorization G. Batch Print Request O. Interview 5. Prior Medicaid Copy H. Notice History P. Process Appl Months 6. Finalize Prior Medicaid I. SPA Inquiry Q. Finalize Application Message 0021 0021 CANCELLATION COMPLETED SUCCESSFULLY PG-7
Call Center FS & FM Phase II PG February 29, 2008 Initial Application ADDR for Margaret Simmons • Information from Registration is prepopulated. Check to be sure this information is correct. In your office someone else will probably register the cases which you interview. • Complete the RES CO field. Enter the county of residency. Fulton County • Go to the “Narrative” screen by keying “PF 21” and enter background information about the case. INTERVIEW HOUSEHOLD ADDRESSES - ADDR ADDR 01 Month 11 06 0071 10 05 06 CO 049 LO 049 Load ID 1700 Client ID 777006064 RES CO 060 HOH F Name MARGARET MI L Name SIMMONS Suf Auth Prim Voter Visually Hearing Public Hsng/ Serial Census Rep Lang Reg Impaired Impaired Rent Subsidy Number Tract N E N N N Z Residential Address Address Line 1 Line 2 Street Number Dir Name Type City Dir Apt 2640 LINCOLN BLVD City ATLANTA ST GA Zip 30303 Phone 404 656 1200 Mailing Address Del Address Line 1 Line 2 Street Number Dir Name Type City Dir Apt PO BOX 5680 City ATLANTA ST GA Zip 30303 Previous Addresses in last 2 years N Message 1884 1881 1884 STREET NAME NOT FOUND IN ZIP CODE AREA 15-lett 21-narr 23-alau 24-del PG-8
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