Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
There is 1 ADT available.
• Complete for all initial applications and reviews the DOL portion of the ADT.
• The top portion is specific to terminated sources of earned income and should
be completed for terminated sources only. Thus, the name ERN History.
Current income is documented on the ERN1 and ERN2 screen.
• If there is a DOL hit, when the FICM depresses the tilde key the
clearinghouse match will load to the ADT.
ERN2 Documentation Requirement:
Hourly pay rate.
Tips, if not included in gross pay on the pay stubs.
Reason any pay period is not considered representative pay.
If written verification of pay is not in the case record, document how
verified.
Calculation of representative pay and frequency of pay on this screen.
If EVNC is used, indicate on this screen.
There are 4 ADTs available:
• Enter 1 – to document current employment when weekly pay amounts are
provided.
• Enter 2 - for YTD Calculations – if check stubs are missing.
• Enter 3 – for EVNC Comments – if check stubs are entered on EVNC.
• Enter 4 – Self Employment – if A/R
CARE Documentation Requirement:
The AUs eligibility for the dependent care deduction if no deduction is
allowed, documents the dependent care arrangements
Subsidized care such as childcare payments received from CAPS
There is 1 ADT:
Complete this ADT whether the AU incurs a dependent care expense or not.
UINC Documentation Requirement:
Date payments will begin and/or terminate
The source and expected duration of any contributions
PG-9