Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn VI. Susan Nelson – Increased Income Independent Study Background Your Assignment Susan Nelson was just approved for RSM PG for herself and RSM child. She calls on 10/05/06 to report she has received a promotion. She will now earn $20 per hour, 40 hours per week effective immediately. You have processed her request for prior months Medicaid and added her newborn to the existing cases as well as adding a Newborn (F15) Medicaid case. The first paycheck affected will be 10/12/06. You request verification from her employer Blind Willie’s. STEP 1 Document the reported change using the appropriate Macros/Quick Scripts and request verification of income Send s Verification Checklist STEP 2 Call Center receives verification from Ms Nelson’s employer on 10/10/06 which verifies she will now earn $20 per hour, 40 hours per week beginning 10/12/06. Do not confirm an F99 case Check your budgets carefully and ask a trainer for help if needed. PG-41
Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn F22 Trickled to F99 Elig for 11/06 DO NOT CONFIRM CHANGE NON-FINANCIAL ELIGIBILITY RESULTS - ELIG ELIG C Month 11 06 01 AU ID 313131514 Prog MA Prog Type F Med COA F99 Confirm AU AU Status AU Stat Appl Begin Pd Thru - - - Penalty - - - Stat Reasons Date Date Date Date Type End Date M 347 100506 100206 100106 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - First Last Rel V Mand Finl - - Stat - - Rsn Appl Begin Pd Thru Penalty Name Name Incl Resp Date Date Date Date T Date SUSAN NEL SE OT Y RP A 100506 347 100206 100196 MARCUS NEL CH OT Y RE A 100506 347 100206 100106 RALPH NEL SP OT Y RP A 100506 347 100206 100106 DONNA NEL CH OT Y RP A 100506 347 100206 100106 BRENDA NEL CH OT Y RE A 100506 347 100506 100106 Message PG-42
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