Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS/FM SUCCESS PG October 24, 2007 Introduction to Training DAY SIX Processing Food Stamp Changes DAY SEVEN Family Medicaid SUCCESS DAY EIGHT Processing Family Medicaid Changes DAY NINE Processing Family Medicaid Changes Putting it All Together DAY TEN Skill Demonstration Skill Demonstration Review Closing PG-3
Call Center FS/FM SUCCESS PG October 24, 2007 Introduction to Training TRAINING INFORMATION TRAINING SCHEDULE: INCLEMENT WEATHER: FLSA TIME SHEETS: MATERIAL: TRAINING AGENDA: Training will begin at 9:00 a.m. and end at 4:00 p.m., with one hour for lunch, and will include both morning and afternoon breaks. In addition to class time, the trainers are also available one hour before and after class to answer questions. If additional assistance is needed make an appointment with the trainer. In case of inclement weather, the decision of whether to hold training will depend on the facility where we are training. If the weather is inclement in your area, please let your county and the trainer know that you will be absent. During training, the trainers will not sign your time sheets. Your county should have instructed you on completion. Please make sure you annotate all absences on your time sheet. Please read the memo "FLSA Non-Exempt Employees Attending Required Training." During training, you will need the following material: Training Manual, pens, notepads, and a calculator. Refer to the "Outline of Training" in the front of your Training Manual (TM) prior to the Introduction module. STANDARD OF TRAINING: SKILL DEMONSTRATION: An 80% overall grade average is required in order to successfully complete the course. The Skill Demonstration is open-book. All resources (policy manual, training manual, notes, etc.) may be used. The Skill Demonstration is timed and will focus primarily on the SUCCESS System. A numeric grade is assigned for the Skill Demonstration, written feedback on your performance will be provided to your supervisor. PG-4
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