Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS/FM SUCCESS PG October 24, 2007 Screening and Registration Inquire to check for pending status AMEN AMEN A. To ensure that the application is in the system, and is pending, have participants inquire on the AU. • Select B • leave the AU number that will be showing there • press enter • review the STAT screen to be sure the AU STAT field has a P in it for pending • PF3 back to AMEN B. Intake Schedule Inquiry PF3 back to the Main Menu Main Menu Select E press enter EMEN select A enter the date of the appointment, 10/06/06 press enter SCHD PF3 back to the Main Menu Main Menu select A press enter PG-27
Call Center FS/FM SUCCESS PG October 24, 2007 Automated Documentation Tools Table of Contents Purpose of Automated Documentation Tools …..………Page 2 FS Automated Documentation Tools Screen Guide ….. ..Page 4 Food Stamp Documentation Standards …………………..Page 5 Overview of FS Eligibility Determination in SUCCESS…..Page 12 PG-1
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