Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
XIII. INDEPENDENT STUDY: LINDA THOMAS ADDRESS
CHANGE/ DECREASE IN SHELTER DEDUCTIONS
This case will give you an opportunity to practice adding reported new wages to an
ongoing case.
Background:
• Linda Thomas calls on 10/05/06 to report that she and her family purchased a
smaller home on 10/01/06. Her new address is 184 Sharp Drive, Atlanta, GA
30303. Her new phone number is 770-831-6275. She still lives in the same
county. She will now pay $ 500 per month which will include taxes and insurance.
She states she have central heat and air. She is responsible for paying electric,
water, and the telephone. She has already faxed a copy of her mortgage
payment to your office. Client statement is accepted. Management is not
questionable Ms Thomas rented her pervious address from 05/2006 -10/2006
Your Assignment:
• Document the change, change her address and SUA type, and request
verification of the new amount, if necessary. Run trial eligibility to determine
whether or not verification is required. Complete the appropriate
Macros/Quick Scripts
Linda Thomas AU# XXXX00202
PG-76