Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase II PG October 24, 2007
Adding and Deleting People
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 10/05/2006 12:16:52 PM
Reported Change: Earned Income( ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size(X )
Childcare( ) Resources( ) Other( )
Expenses exceed income? (N) Y/N ( ) N/A
Change resulted in FS Benefit ( ) Increase (X) Decrease ( ) No Change
Or ( ) Ineligibility
E-mail sent: Follow up required by county? (N )Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? (N)Y/N
REMARKS: Angela and Steven Ledbetter moved out, now living with their
parents
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
STAT
• F1 to find the status reason (500 series) that someone has moved out of the
household and enter it for each one of the children who moved out
Note: Workers may only use 500 Series Codes; all other codes are SUCCESS
system generated codes.
• Press F9 to access the REMARKS Screen. Select and complete the
Removing a Household Member from the AU Macro/Quick Script from
the Master Macros List for Each Child.
PG-22