Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes XII. WALK THROUGH CASE: HELENA JACKSON CHANGE OF ADDRESS/DECREASE IN SHELTER Background: • Helena Jackson calls on 10/05/06 to report that she and her child moved home with her parents, Jack (62) and Margie (60) Jackson on 09/30/06. She will be allowed to live there rent free, but she will be responsible for her own food. The new address is 675 Willow Dr., Cedartown GA., 30298 (770) 655-4789. She still lives in the same county. Client statement is accepted as verification of no shelter expenses. Management is not questionable. Ms Jackson rented at the old address from 4/2005 - 10/2006. Your Assignment: • Change address and shelter expenses for the ongoing month. Complete the appropriate Macros/Quick Scripts. AMEN • select R and enter Helena Jackson’s FS AU ID# XXXX00204 ADDR • Press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to Change Center”. . PG-68
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 10/05/2006 12:16:52 PM Reported Change: Earned Income( ) Unearned Income( ) Change in Address(X ) Shelter(X ) HH Size( ) Childcare( ) Resources( ) Other( ) Expenses exceed income? (N ) Y/N ( ) N/A Change resulted in FS Benefit ( ) Increase (X )Decrease ( )No Change Or ( ) Ineligibility E-mail sent: Follow up required by county? (N)Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? ( )Y/N REMARKS: Reports New Address and Related Shelter Changes Enter Name, Load and Tel # Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ADDR • write down the old address • enter in the new address (Note: update the county code if needed) • enter a Y for previous addresses in the last two years PREV • enter the previous address • they were at the old address from 4/05 - 10/06 and did not own the property PG-69
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