Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes • press enter WORK for Margaret • review the work status code for Margaret remaining AU Member Note: If changes are made to any of the work status codes on the WORK Screen, post a WORK STATUS Macro to explain why a change is being made. • fast path to MISC A MISC A ELIG FSFI MISC • press F8 – to run a trail budget/eligibility to view the income and expenses you will use to document management • press enter • Note the FS Benefit has decreased. (write down the income and expenses amount) • press enter • press F9 to access the REMARKS Screen. Select and complete the Management Macro/Quick Script from the Master Macros List. PG-22
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXXXXXXX Management XXXXXXXXXXXXXXXXX Date SGCC Worked Case: 10/05/2006 1:55:36 PM Method of Contact (X) Phone ( )FAX ( )Mail ( )Other AU Name: Margaret Simmons Net Income: Monthly EXPENSES: MANAGEMENT MET( )Yes( )NO If NO, Explain Discrepancies: Type of Verification: Forms Sent( )C173 ( )C178 ( )809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • press enter • fast path to DONE ERRO • ignore all Clearinghouse errors and problem solve all others. ELIG • review and enter Y to confirm FSFI • review and enter Y to confirm DONE • press enter to commit to the data base FSFI for Margaret Simmons Increased Wages PG-23
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