Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
Initial Application
Margaret Simmons - Process Application Months
• Process the application months. Use the verification which you received to
help you remember the screens that need to be updated.
• Select “P” from the AMEN to begin the process
ASSISTANCE UNIT/CLIENT SUBMENU - AMEN
AMEN
AU ID 674173806
Screen ID
Benefit Month (MM YY)
Selection p
Client ID
As Of Date
Notice Type
A. Name/Part Inquiry J. Registration R. Interim/Hist Change
B. AU/Client Inquiry K. Add A Person S. QRF Change
D. Address Inquiry L. Add A Program Y. Spndwn Med Expnse Update
E. Trial Budget M. Reinstatement Z. Spndwn Med Expnse Inquiry
F. Trial Eligibility N. Initiate Review 1. Spndwn Authorization
G. Batch Print Request O. Interview 5. Prior Medicaid Copy
H. Notice History P. Process Appl Months 6. Finalize Prior Medicaid
I. SPA Inquiry Q. Finalize Application
Message 0543
0543 THIS DATA WILL BE WRITTEN TO THE DATABASE
PG-61