Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Family Medicaid Phase 2 PG February 29, 2008
TMA
ERN2
‣ Update the amount of earnings – $250 per week
‣ Press F8 (trial budget) to see if the AU will remain eligible for LIM
What class of assistance is the AU now eligible for?
‣ Press Enter to return to the ERN2 Screen
‣ Fast path to MISC A
MISC A
‣ Press F9 to access the REMARKS Screen. Select and complete the TMA-F07
Determination Macro/Quick Script from the Master Macros List.
UPDATE REMARKS - REMA REMA
00
XXXXXXXXXXXXXXXXXXXXXXXXXXX TMA-F07 Determination XXXXXXXXXXXXXXXXXX
Date SGCC Worked Case: 10/05/2006 12:10:36 PM
Method of Contact (X )Phone ( )FAX ( )Mail ( )Other
Date of report: 10/05/06 Date of FIRST check: 11/01/06
Entered correct first month of TMA in start date field 11/06
ALLOWING ADVERSE ACTION Y(X ) N( )
Entered Y in MA COA COR Field YES(X ) NO( )
For F07, months of eligibility: 11/06 to 10/07
Document reason for LIM ineligibility: Over Gross Income Limit
Remarks:
Enter Name, Load and Tel #
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
‣ Press enter
‣ Complete the MISC Screen
PG-7