Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 TM January 9, 2007 Reference Section LETTER MACROS Letter Macros are generated by SUCCESS. Letter Macros used to request additional verification, inform customers of verification due dates, and provide customers with computer generated forms that can be used to verify requested information. Accessing Letter Macros: Press F15 (Shift F3) from any SUCCESS Screen where 15 – lett is displayed at the bottom of the screen. Select Tools from the Menu Bar. When the menu box appears, from the drop down box, select the appropriate Letter Macro. LETTER Macros include: C139 – Contribution Statement C173 – Eligibility Programs Verification Checklist C809 – Verification of Earned Income PM-46
Call Center FS & FM Phase II PG October 24, 2007 Financial Changes I. Objectives for Changes to Income and Deductions By the end of this section, you should know: • how to process reported new earned income • how to process increased wages • how to process a reported loss of income • how to process new unearned income • how to send a letter • how to process reported new deductions (at address change) • how to process terminated/decreased deductions (at address change) • how to document Macros/Quick Scripts when completing financial changes • how to document the SHEL screens for shared utilities situations PG-1
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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