Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase II PG October 24, 2007
Adding and Deleting People
CARE
WORK
• press F9 to enter “free form” documentation to document the removal of
the dependent care deduction. Type the following statement to document that
the children are moving out to live with their parents:
Children Angela and Steven Ledbetter are moving out. Both children will
now live with their parents. Childcare no longer needed.
• enter a Y in the Del field and PF24
• fast path to WORK
• review the work status code for Marcie and each remaining AU Member
Note: If changes are made to any of the work status codes on the WORK Screen,
post a WORK STATUS Macro to explain why a change is being made.
MISC
ELIG
FSFI
MISC
• fast path to MISC A
• press F8 – to run a trail budget/eligibility to view the income and expenses
you will use to document management
• press enter
• Note the FS Benefit has decreased. (write down the income and expenses
amount)
• press enter
• press F9 to access the REMARKS Screen. Select and complete the
Management Macro/Quick Script from the Master Macros List.
PG-25