Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call <strong>Center</strong> FS/FM SUCCESS PG October 24, 2007 Introduction to Training 6. During a lecture, I listen for a. practical how-to’s b. logical points c. the main idea d. stories and anecdotes 7. I am impressed by a trainer’s a. knowledge and expertise b. personality and style c. use of methods and activities d. organization and control 8. I prefer information to be presented in the following way: a. model such as a flow chart b. bullet points c. detailed explanation d. accompanied by examples 9. I learn best when I a. see relationships between ideas, events, and situations b. interact with others c. receive practical tips d. observe a demonstration or video 10. Before attending a training program, I ask myself, “Will I...?” a. get practical tips to help me in my job b. receive lots of information c. have to participate d. learn something new 11. After attending a training session, I a. tend to think about what I learned b. am anxious to put my learning into action c. reflect on the experience as a whole d. tell others about my experience 12. The training method I dislike the most is a. participating in small groups b. listening to a lecture c. reading and analyzing case studies d. participating in role plays PG-27
Call <strong>Center</strong> FS/FM SUCCESS PG October 24, 2007 Introduction to Training SCORING SHEET Instructions: Record your responses on the appropriate spaces below, then total the columns. 1c 1a 1d 1b 2b 2a 2c 2d 3c 3a 3d 3b 4a 4d 4b 4c 5a 5b 5d 5c 6d 6c 6b 6a 7b 7d 7a 7c 8d 8a 8c 8b 9b 9d 9a 9c 10d 10c 10b 10a 11d 11c 11a 11b 12c 12a 12d 12b Totals PG-28
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