Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
• primary heat and cool is “I”
• change the SUA type to “NO”
• delete the rent amount and verification code
• press enter to MISC A
MISC A
ELIG
FSFI
MISC
• press F8 – to run a trail budget/eligibility to view the income and expenses you
will use to document management
• press enter
• Note the FS Benefit has decreased. (write down the income and expenses
amount)
• press enter
• press F9 to access the REMARKS Screen. Select and complete the
Management Macro/Quick Script from the Master Macros List.
PG-73