Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 Initial Application MISC REMA for Management UPDATE REMARKS - REMA REMA 01 ***************************Form 354************************************** 10/05/2006 14:35; FICM CASEWORKER B123 123Z FULTON 555-555-5555 Form 354 is in the case record. Monthly expenses :_330.00_______________ Available net income :_316.66 Plus 350 liquid resources $656.66 Mgmt met? Y/N [ Y ] If no, explain discrepancies: She states that she paid her October expenses with her September pay. With her net income and checking account, Ms. Simmons can meet her expenses for the current month. She states that she is currently looking for employment and hopes to find a new job soon. She states she may be able to pay partial expenses for a couple of months to get by; management will be re-evaluated at her March 2007 review. MESSAGE More 13-bott SRR Explained and Form 339 given. Y/N Note: Because there is no space on the ADT to document liquid resources, this information must be included in the explanations field of this ADT. PG-55
Call Center FS & FM Phase II PG February 29, 2008 Initial Application ERRO for Margaret Simmons The errors which appear on this screen: • error code 0014 shows that verification was not received for earnings, resources, and shelter expenses; this is true, so, we will request verification. • error codes 1723, 1724, 1725,1726 and 1944 show that Clearinghouse was not accessed during this interview. This sometimes happens in the training system so we will “PF4” around that as well. If this happens in the county, you should try again to access Clearinghouse prior to case approval. INTERVIEW CONSOLIDATED ERRORS - ERRO ERRO 01 Display Error Text for This Code Code Screen AU/Cl Code Screen AU/Cl Code Screen AU/Cl Pntr Pntr Pntr 0014 ERN2 01 0014 RES1 01 0014 SHEL 01 Message PG-56
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