Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Family Medicaid Phase 2 PG February 29, 2008
TMA
III.
ANDREW KNOLLS – INCREASE INCOME INDEPENDENT STUDY
Background:
AMEN
ADDR
‣ Mr. Andrew Knolls calls to report on 10/05/06 that ACE Hardware has given him
a raise. His hours have increased to 40 hours per week. He will now earn
$240.00 per week effective 11/01. He will continue to pay $15.00 per week child
care for Trey.
‣ Document the change on SUCCESS using the appropriate Macro/Quick Scripts
per Mr. Knoll’s report and request any necessary verification.
‣ Select “R” from the AMEN screen and enter Mr. Knolls’ AU# XXXX00185.
‣ press F21 to access the NARR Screen. Select and Complete the Narrative
Macro/Quick Script “Change Reported to Change Center”.
ERN1
‣ Fast path to ERN1
‣ Press F9 to access the REMARKS Screen. Select and complete the Change in
Wages Macro/Quick Script from the Master Macros List.
Verification Provided
Background:
‣ Mr. Knolls provides a letter from his employer verifying increased wages on
10/9/06
PG-15