Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
• Use the “End” Key in all fields to delete the information from the ENVC Screen
• Press Enter
• ERN2 should now have red question marks
• Enter Ms Simmons’ new wage amount, $160 per week, paid on Mondays, and
client statement accepted.
• press F9 to access the REMARKS Screen. Select and Complete the Change in
Wages Macro/Quick Script from the Master Macros List.
UPDATE REMARKS - REMA REMA
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Change in Wages XXXXXXXXXXXXXXXXXXXXX
Date SGCC Worked Case: 10/05/2006 1:03:07 PM
Method of Contact ( X)Phone ( )FAX ( )Mail ( )Other
Contact's Name/Source: Margaret Simmons
Person Working: Margaret Simmons Effective Date: 11/06
Employer's Name: Sally Hughes
Reason for Change: Received a raise in weekly pay
Hours worked/week: 40 Rate of Pay: $160.00 Frequency of pay: Weekly
Day of Week Paid: Friday Date First Check Reflecting change: 10/12/06
Type of Verification:
A/R Statement Accepted
Forms Sent( )C173 ( )C178 ( )C809 Due Date:
Calculation of Pay:
*******Update Child Care and/or work code If Necessary*******
**********See MISC Remarks for Management **********
Remarks:
Enter Name, Load and Tel #
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
PG-21