Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase II PG February 29, 2008
Putting It Together
ADDR
• Press F21 to access the NARR Screen. Select and complete the Narrative
Macro/Quick Script “Change Reported to Change Center”.
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 10/05/2006 12:16:52 PM
Reported Change: Earned Income( ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size(X )
Childcare( ) Resources( ) Other( )
Expenses exceed income? ( ) Y/N (X ) N/A
Change resulted in FS Benefit (X )Increase ( )Decrease ( )No Change
Or ( ) Ineligibility Add Kelly to FS and MA F22
E-mail sent: Follow up required by county? (N)Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? (N )Y/N
REMARKS: A/R reports niece Kelly L. Horton moved into his home. A/R has
already faxed a copy of her birth certificate, Social Security Award Letter and
a copy of the death certificates for Kelly’s parents.
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
• press enter
PG-5