Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
RSM and Newborn
Summary of SUCCESS Procedures
Initial Application
O – to interview the customer
P – to add any requested verification, new or terminated
income
Q – to make case active and issue benefits
Add a Person
K – to place the individual in existing cases
O – to add the financial and non-financial information
for the new person
P – to process verification, new or terminated income
for the new person
Q – to make the person active in the case and issue benefits
for that individual.
Add a Program (Call Center Only)
J – to add the new program to the head of households list of
the AUs
O – to add the non-financial and financial information for the
new program
P – to add any requested verification, new or terminated
income
Q – to make the case active and issue benefits for the new
program
PG-28