Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
Details, resolution of Death Match matches
Date of conviction, if conviction meets the lawbreaker criteria and how
it was verified
Circumstances resulting in penalty/disqualification for any fleeing
felons or probation/parole violators
No ADT is available.
DEM3 Documentation Requirement:
Details of any IPV Disqualifications from OIS.
No ADT is available.
ALAS Documentation Requirement:
Eligibility/ineligibility for each alien and how verified.
Student status eligibility and how verified.
School attendance discrepancies. For example, a child is attending a
school outside of their district which may indicate that the child is not in
the home.
There are 2 available ADTs:
• Enter 1 – For a non-citizen.
Choose ADT #1 on the DEM2 screen when there is a non-citizen in the AU.
• Enter 2 – For students.
Choose ADT #2 on the DEM2 screen when there is a adult student in the AU.
FSME Documentation Requirement:
Why deductions were not given for potentially eligible AU members.
(Such as expenses not verified, no current reimbursed medical
expenses.)
If Medicaid application is pending, document Medicare premium
expense is not being given since we were unable to verify
reimbursement.
Computation or explanation of expenses given, if needed.
There is 1 ADT available.
PG-7