Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXX NEWBORN REPORTED XXXXXXXXXXXXXXXXXX DATE SGCC WORKED CASE: 8/20/2007 2:02:02 PM DATE OF REPORT IS: 10/05/06 METHOD OF CONTACT (X )PHONE ( )FAX ( )MAIL ( )OTHER CONTACT'S NAME/SOURCE: Margaret Simmons NEWBORN'S NAME: Michael S. Simmons DOB:10/03/06 SEX: M RACE:B ENUMERATED AT HOSPITAL? YES CONFIRMATION OF BIRTH? YES IS BABY 2 MONTHS OR OLDER? NO IMMUNIZATION VERIFICATION? N/A OTHER PARENT INFO: A/P’s Name Jack Owens ****************SEE DEM FOR DEPRIVATION**************** BIRTH MOTHER'S CURRENT MEDICAID COAS: N/A A/R WOULD LIKE PERSON ADDED TO: FS(X ) TANF( ) MED( ) NEWBORN'S INCOME/RESOURCES: NONE SFU ( )YES ( )NO ( X )NOT APPLICABLE FAMILY CAP CHILD ( )YES ( )NO ( X )NOT APPLICABLE IF NO, WHY NOT: TYPE OF VERIFICATION: FORMS SENT( )C173 ( )A130 ( )C809 03 More SENT DATE: DUE DATE: REMARKS: ENTER NAME, LOAD AND TEL # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX STAT A • press enter to DEM1 for Michael PG-11
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People DEM1 for Michael • the hospital applied for a Social Security Number • enter Michael’s Birthdate • lives at home with his mother DEM2 for Michael • client provided confirmation of birth as verification of citizenship for Michael the day of his birth • fast path to WORK for Michael WORK for Michael MISC A ELIG FSFI MISC • SUCCESS automatically code as exempt for due to age, verified by client statement • fast path to MISC A • press F8 – to run a trail budget/eligibility to view the income and expenses you will use to document management • press enter • Note the FS Benefit has increased. (write down the income and expenses amount) • press enter • press F9 to access the REMARKS Screen. Select and complete the Management Macro/Quick Script from the Master Macros List. PG-12
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