Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People I. Objectives for Adding and Deleting Individuals By the end of this section, you should know: • how to add a new person to an ongoing case • which Macros/Quick Scripts to document when adding a new person to an ongoing case • how to delete a person from an ongoing case • which Macros/Quick Scripts to document when deleting a person from an ongoing case PG-1
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People Adding and Deleting People Related Macros/Quick Scripts Complete the Narrative Macro/Quick Script “Change Reported to the Call Center” UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 11/3/2006 12:16:52 PM Reported Change: Earned Income( ) Unearned Income( ) Change in Address( ) Shelter( ) HH Size( ) Childcare( ) Resources( ) Other( ) Expenses exceed income? ( ) Y/N ( ) N/A Change resulted in FS Benefit ( )Increase ( )Decrease ( )No Change Or ( ) Ineligibility E-mail sent: Follow up required by county? ( )Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? ( )Y/N REMARKS: Enter Name, Load and Tel # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx AU Composition Changes • Add HH Members • Newborn Reported • New HH Members NOT in the AU • Removing a HH Member Related Changes Management Work Status PG-2
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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