Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Family Medicaid Phase 2 PG February 29, 2008
TMA
‣ Fast path to ERN2
ERN2
‣ Press F9 to access the REMARKS Screen. Select and complete the Change in
Wages Macro/Quick Script from the Master Macros List.
UPDATE REMARKS - REMA REMA
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Change in Wages XXXXXXXXXXXXXXXXXXXXX
Date SGCC Worked Case: 10/05/2006 1:03:07 PM
Method of Contact ( X)Phone ( )FAX ( )Mail ( )Other
Contact's Name/Source: Katherine Norwood
Person Working: Katherine Norwood Effective Date: 11/06
Employer's Name: Walmart
Reason for Change: Received a raise in hourly pay
Hours worked/week: 40 Rate of Pay: $250 Frequency of pay: Weekly
Day of Week Paid: Friday Date First Check Reflecting change: 11/01/06
Type of Verification: Statement from employer
Forms Sent(X )C173 ( )C178 ( )C809 Due Date: 10/15/06
Calculation of Pay: 250/wk X 4.3333 = 1083.32
*******Update Child Care and/or work code If Necessary*******
**********See MISC Remarks for Management **********
Remarks:
Enter Name, Load and Tel #
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
‣ press enter to return to ERN2
ERN1
Note: From any screen on SUCCESS where “15-lett” is displayed at the bottom
of the screen you can send a system generated letter to the A/R. The letters
include: C139 – Contribution Statement, C173- Verification Checklist, and C809 –
Verification of Earned Income.
PG-4