Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS/FM SUCCESS PG June 27, 2007 Introduction to Training ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ PG-29
Call Center FS/FM SUCCESS PG June 27, 2007 Introduction to Training INITIAL APPLICATION AU applies for Food Stamps, TANF, and/or Medicaid, if approved eligible for a specific period of time for each program. CHANGES Case is now ACTIVE! AU is required to report changes that occur during their eligibility period for each program REVIEW AU is interviewed by the County FICM during the last month of the program eligibility period, face –toface or by telephone, to determine continued eligibility. PG-30
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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