Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call-Center Family Medicaid II October 24, 2007 Low Income Medicaid II. Sandra Langford – Active LIM case with Absent Parent Information Background FM Screen Review Walk Through Sandra Langford receives Low Income Medicaid for herself and her two children Mary age 6 and Kyle age 3. Ms Langford is currently employed at Garden Ridge part-time. Anthony Mason is the father of both children. He was referred to Child Support Services on 7-01-06. AMEN ‣ select “R” and enter Sandra Langford’s AU ID # XXXX00084 ADDR ‣ press F4 to move to the STAT Screen STAT ‣ Medicaid Class of Assistance F01 – Low Income Medicaid ‣ press enter to DEM2 01 for Sandra DEM2 for Sandra ‣ review the TPL and TPL Cooperation Field ‣ press F9 to review the current documentation Note: if an A/R calls to report a change in Third Party Resources there is a TPL Macro available ‣ press enter to DEM1 01 for Mary PG-2
Call-Center Family Medicaid II October 24, 2007 Low Income Medicaid DEM1 for Mary ‣ review the DEPRIVATION Field ‣ F1 to review the Deprivation Codes Note: when this field is coded to reflect the Absence of one or both parents, it will trigger five additional Absent Parent Screens which are completed to refer the Absent Parent(s) to Child Support Services ‣ press enter to DEM1 for Kyle DEM1 for KYLE ‣ review the DEPRIVATION Field ‣ press enter to APID A ( this is a Case Level Screen) PG-3
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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