Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE REMARKS - REMA REMA XXXXXXXXXXXX SHELTER CHANGE FOR NEW ADDRESS XXXXXXXXXXXXXXXXXXXXXX DATE SGCC WORKED CASE: 10/05/2006 12:56:03 PM METHOD OF CONTACT (X )PHONE ( )FAX ( )MAIL ( )OTHER CONTACT'S NAME/SOURCE: Margaret Simmons DOES AU RECEIVE HOUSING ASSISTANCE? YES( ) NO(X ) IF YES, WHAT PORTION OF RENT DOES AU PAY: N/A NEW RENT/MORTGAGE AMOUNT: $275/month EFFECTIVE DATE: 10/06 HEATING SOURCE: gas included in rent COOLING SOURCE: Window A/C WHAT UTILITIES DO YOU PAY: electric, water, and telephone cools with window air conditioner SUA ALLOWED (X )HC ( ) ACTUAL ( )PHONE ( )NONE IF ( )NON HC; WHY: ( )EXCESS ( )TWO OR MORE UTILITIES ****************ADDRESS MORTGAGE - TAXES/INSURANCE************** ********SEE MISC REMARKS FOR MANAGEMENT***************** TYPE OF VERIFICATION: A/R Faxed a Copy of Lease FORMS SENT ( )C173 ( )C178 ( )C809 SENT DATE: DUE DATE: REMARKS: ENTER NAME, LOAD AND TEL # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • press enter • press enter to go to MISC A MISC A PG-62
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes ELIG FSFI • press F8 – to run a trail budget/eligibility to view the income and expenses you will use to document management • press enter • Note the FS Benefit has increased. (write down the income and expenses amount) • press enter MISC A • press F9 to access the REMARKS Screen. Select and complete the Management Macro/Quick Script from the Master Macros List. • rent has increased to $275. HH able to meet expenses with earnings. PG-63
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