Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
II.
WALK THROUGH CASE: HELENA JACKSON
NEW EMPLOYMENT/ NEW WAGES
This case will demonstrate how to add wages which are reported for an ongoing case.
Background:
• Helena Jackson calls on 10/05/06 to report that she has a new job working at
CVS Pharmacy on 1887 Henry St., Cedartown, GA 30327. CVS phone number
770-842-3678. She will be working 40 hours per week at $5.25 per hour. She will
be paid weekly on Fridays. She began work 9/28/06. She received her first check
on 10/02/06. Her mother looks after her children so she has no childcare
expenses. (Remember that we are limited in using dates because in the training
region it is always 10/05/06). Her new employer will not provide health insurance.
Your Assignment:
• Add the wages for the ongoing month, then run trial eligibility, and document the
appropriate Macros/Quick Scripts.
AMEN
• select R and enter Helena’s FS AU ID# XXXX00204
ADDR
• press F21 to access the NARR Screen. Select and complete the Narrative
Macro/Quick Script “Change Reported to the Change Center”.
PG-9