Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Family Medicaid Phase 2 PG February 29, 2008
TMA
MISC – Andrew Knolls in the Call Center/County Office
Note: Due to system limitation the following two actions cannot be performed in
the training region, however in the Call Center/County Office you must complete
these actions in order to establish the correct first month of TMA. This way the
MISC Screen should look in the Call Center/County.
‣ “11 06” would be coded in the “Extended Start Dt” field as this will be Mr. Knolls’s
first month of TMA
‣ “Y” must be coded in the “MA COA Cor” field to ensure Ms. Nelson will receive a
correct notice
CHANGE AU NON-FINANCIAL MISCELLANEOUS - MISC MISC A
Month 11 06 0071 10 05 06
HOH Name ANDREW KNOLLS Client ID 771006009
AU ID 969544313 Prog MA
Pre Pre AU ATP ATP QRF QRF Pre- Calc Trial Pro Exp SLAM -Extended MA
Issn EBT Issn Prnt Cyc Status Ctr sump Elig HH Ovr Svc Cd Start Dt COA
Card Mode Cnty Num Code Elig Ind Ind Cor
E 11 06 Y
----- Review ---- Auto ------- Lump Sum Remainder ------ Delay QMB RSM
Compl Mand Last Reasgn Amount 100 % 133 % 185 % Rsn Ovr Elig
Std Type Ovr Ovr
N
Sched Interview
QC Penalty End Date
Del Unit Number 170002 Inquiry Date 10 16 96 Load ID
Next Review
Appt Begin Time (HH:MM) :
Appt Date Appt Type
Appt End Time (HH:MM) : Appt Letter Print Location L
L Name/Appt Remarks
Message
13-note 14-schd 15-lett 20-schs 23-alau
PG-17