Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS/FM SUCCESS PG October 24, 2007 Documentation MACROS/Quick Scripts Drop Down Menu Available Selections (order as the Macros/Quick Scripts list appears on SUCCESS) 1. Add HH Members 2. Change in Dependent Care 3. Change in Employer 4. Change in Rent 5. Change in Shelter for New Address 6. Change in Unearned Income 7. Change in Wages 8. Child Support Deduction 9. Closure – Moved Out of State 10. Closure - Pregnancy 11. Closure – Voluntary 12. Dependent Care 13. Deprivation 14. Information Not Received 15. Liquid Resources 16. Loss of unearned Income 17. Loss of Wages 18. Management 19. Medical Deductions for Food Stamps 20. New Address 21. Newborn 22. New Employment 23. New HH Member Not in AU 24. New Unearned Income 25. OSOP Case 26. Removing a HH Member 27. TPL Medicaid 28. TMA – F07 Determination 29. Vehicle Resource 30. verification Not Received 31. Verification Received 32. Work Status 33. Choice 8 PM-12
Call Center FS/FM SUCCESS PG October 24, 2007 Documentation MACROS/Quick Scripts UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXX ADDITIONAL HH MEMBERS XXXXXXXXXXXXXXXXXXXXXXXX DATE SGCC WORKED CASE: 11/3/2006 12:39:54 PM METHOD OF CONTACT ( )PHONE ( )FAX ( )MAIL ( )OTHER CONTACT'S NAME/SOURCE: NEW MEMBER NAME DOB SSN RELATION INCL : : : : : : : : : : : : : : : : : : : : SHOULD AU'S BE COMBINED DUE TO AGE/RELATION? Y/N( ) DATE MOVED IN: PREVIOUS WHEREABOUTS ( ) INCARCERATED ( ) OUT OF STATE ( ) FOSTER CARE ( ) OTHER PARENT ( ) OTHER EXPLAIN: IF OUT OF STATE, DID AU MEMBER RECEIVE BENEFITS IN LAST STATE? Y/N ( ) IF NOT INCLUDED, EXPLAIN: IF INELIGIBLE/SANCTIONED, EXPLAIN: *IMMUNIZATION VERIF. NEEDED FOR 2 MOS. - SCHOOL AGE*SEE DEM FOR DEPRIVATION* INCOME OF NEW MEMBER: RESOURCES OF NEW MEMBER: A/R WOULD LIKE PERSON ADDED TO FS( ) TANF( ) MED( ) TYPE OF VERIFICATION: FORMS SENT( )C173 ( )C178 ( )C809 SENT DATE: DUE DATE: REMARKS: ENTER NAME, LOAD AND TEL # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX PM-13
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