Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
RSM and Newborn
AMEN
ADDR
Interview for the New Program and New Person
Select ‘0” and press Enter (AU# should already appear on
the screen)
press F21 to access the NARR Screen. Select and complete the
Narrative Macro/Quick Script “Change Reported to the Change
Center”.
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 10/05/2006 12:16:52 PM
Reported Change: Earned Income( ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size(X )
Childcare( ) Resources( ) Other( )
Expenses exceed income? () Y/N (X ) N/A
Change resulted in FS Benefit ()Increase ( )Decrease ( )No Change
Or ( ) Ineligibility Add Newborn to F22 BG and Establish F15 case
E-mail sent: Follow up required by county? (N )Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? (N )Y/N
REMARKS: Reports the birth of her baby Emanuel Arroyo
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
STAT A (F15)
Allison’s (Mom) financial responsibility code NM
Emanuel’s financial responsibility code is PN
Everyone else’s will be NM
Press F9 to access the REMARKS Screen. Select and complete the
Newborn Macro/Quick Script from the Master Macros List.
PG-6