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Attribute
An atmosphere of
openness, motivation and
flexibility.
Where do staff start their
work in the morning? Is it
the same everyday?Do they
plan together and include
the resident? If a resident
requests something
different to the routine, how
do staff respond? Do staff
appear motivated?
e.g. Residents are enabled
to leave the unit to go to the
garden or to church, etc.
Staff ask residents what
suits them and plan their
morning according to their
wishes rather than a set
way of doing things. “Well
I can’t do that for you now
but how about this evening,
would that suit?”Residents
are observed talking to staff
about issues that are on
their mind – this reflects an
openness.
Tick if
observed
Notes
Appendices
Attribute
Communication.
Capacity encouraged
and maintained.
Do staff communicate
in more ways than the
spoken word? Body
language, eye contact,
non-verbals. How do
they speak to each
other? Do they
automatically do
things for the resident
or encourage them to
do it for themselves?
e.g.“Would you like to
go to the art class? Go
on, you know you can
do that yourself.Would
you like to go for a
walk?You can wash
your own face then I
will be back to
you.Will I get your
razor and you can
shave yourself?Would
you like me to open the
garden doors?”
334
Tick if
observed
Notes