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4.6 Phase One: Data Collection and Analysis ................................................. 136
4.7 Documentary Data Collection and Analysis ............................................. 136
4.7.1 Nursing Notes ................................................................................... 136
4.7.2 Development of the Documentary Analysis Tool ............................ 137
4.7.3 Adding Rigour to the Documentary Analysis Tool .......................... 138
4.7.4 Staff Rosters .................................................................................... 138
4.7.5 Philosophy of Care .......................................................................... 139
4.8 Observation Data Collection ...................................................................... 139
4.8.1 Development of the Observation Guide ........................................ 139
4.8.2 Pilot of the Observation Guide....................................................... 140
4.8.3 Observation Setting ......................................................................... 140
4.8.4 Observation Method ....................................................................... 141
4.9 Interview Data Collection ......................................................................... 142
4.9.1 Development of the Interview Guide ............................................... 143
4.9.2.2 Pilot interviews with staff ................................................. 145
4.9.2.3 Analysis of the pilot interviews......................................... 146
4.9.3 Interview Sample .............................................................................. 146
4.9.4 Staff Interviews ................................................................................ 146
4.9.5 Resident Interviews .......................................................................... 148
4.9.6 Family Interviews ............................................................................. 150
4.9.7 Summary .......................................................................................... 152
4.10 Analysis of Interview and Observational Data .......................................... 152
4.10.1 Steps of Data Analysis...................................................................... 152
4.10.2 Data Analysis.................................................................................... 153
4.10.3 Step 1: Data Reduction – Assigning Codes and Coding the Data .... 153
4.10.3.1 Coding ................................................................................ 154
4.10.4 Step 2: Data Display - Identifying Patterns Within the Coded Data 155
4.10.4.1 Pattern coding..................................................................... 155
4.10.4.2 Memoing ............................................................................ 156
4.10.5 Step 3: Conclusion-Drawing and Verification ................................. 156
4.11 Staff Attitude Survey ................................................................................. 158
4.11.1 Choosing the Survey......................................................................... 158
4.11.2 Distribution of the Survey ................................................................ 159
4.11.3 Analysis ............................................................................................ 159
5. Findings ................................................................................................... 161
5.1 Introduction ............................................................................................... 161
5.2 Description of the Research Unit .............................................................. 161
5.2.1 Description of the Physical Environment of the Research Unit ....... 161
5.3 Staff Profile ............................................................................................... 162
5.3.1 Staff Recruitment.............................................................................. 163
5.3.2 Education .......................................................................................... 163
5.3.2.1 Healthcare Assistants’ Education ...................................... 163
5.3.2.2 Registered Nurses’ Education ........................................... 164
5.3.3 Age Profile of Staff .......................................................................... 165
5.3.3.1 Healthcare Assistants’ Age Profile ................................... 165
5.3.3.2 Nursing Staff Age Profile.................................................. 166
5.3.4 Length of Time Assigned to the Unit ............................................... 167
5.3.4.1 Healthcare Assistants’ Length of Time Assigned to the Unit .
........................................................................................... 167
5.3.4.2 Nursing Staff Length of Time Assigned to the Unit ......... 167
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