Travel$ense User's Guide (PDF, 139 MB) - NBAA

186TRAVEL$ENSE• First, determine that the problem you are experiencing is the result ofTravel$ense, not a malfunction or misconfiguration of your computer oryour modem. Many problems have these issues as their root cause.• Use the help screens and this User Guide.• Check the suggestions in Troubleshooting on page 194.• E-mail your question, including as much detail as possible, tosupport@nbaa.org.• NBAA has established a technical support forum on the World Wide Webat www.nbaa.org/T$. This site contains the latest information onTravel$ense, including updates to this User Guide and an updatedFrequently Asked Questions (FAQ) section, as well as information onprogram updates.• Call NBAA at (202) 783-9000 (Eastern Time).• Additional technical support can be obtained by calling PersonalExpertWare at (425) 836-0755 (Pacific Time) or sending e-mail toairtm@compuserve.com.Questions From Experienced Travel$ense UsersCAN I RECREATE COMPARISONS FOR TRIPS TAKEN OVER THE LASTYEAR?Yes! Travel$ense can automatically “time-shift” past trips to obtain currentairline data (new in Release 3). The reservation systems provide real-time datastarting from about four hours ahead to 11 months ahead only. Ticket pricingdepends on the fares in effect that day and the seats available at that exactmoment. Travel$ense will detect any trips prior to this and prompt you with asuggested “time-shift” date to accept. The trip will be run starting with Leg 1 atthis future date, but all dates and times will be shifted back to the original dateto allow valid comparisons with the business aircraft used. The trip results willbe flagged with the number of days shifted, which appears on the ComparableAirline tab and on the Detailed Trip Report.For more information, see Time-Shifting Past Airline Trips on page 88.HOW DOES TRAVEL$ENSE HANDLE DYNAMIC PASSENGER MANIFESTS?Travel$ense automatically deals with dynamic passenger manifests using thebusiness aircraft schedule and the default for creating a site time. Passengersmay get on at any leg, get off on any later leg and then return at any later leg.For example, a passenger may get on the plane on Leg 2, leave on Leg 4 at hisor her meeting and return at Leg 6 when the aircraft returns. Multiple cycles ofCopyright © 1999, National Business Aviation Association, Inc.