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Chapter 15 Defining the Dunning Procedure and Correspondence This chapter explains what dunning is and covers the basic settings involved in customizing the dunning procedure. It also explains what correspondence is and the steps involved in defining correspondence types. At the end of this chapter, you will be able to: Dunning • Define a dunning area • Define the dunning procedures • Specify special G/L transactions that allow the system to dun special G/L transactions • Define correspondence types • Assign programs for correspondence types • Define sender details for correspondence forms • Determine call-up functions It is normal business practice for business partners to fall behind when paying invoices. A customer may forget that an invoice is outstanding and need to be reminded to pay. SAP ERP provides a procedure referred to as a dunning notice. Dunning is the automatic process of sending notices to business partners based on defined criteria about overdue invoices or outstanding debt. The dunning program ensures that the mechanism for sending reminders is in place. The program looks at business partners’ accounts to determine which open items are overdue and at what level and generates the appropriate dunning notices. The dunning program can be used to dun customers and vendors. The next section explores the steps involved in customizing dunning in SAP. Define the Dunning Area The SAP system comes with a basic setting that you can use to customize the dunning area for your dunning program. The predefined setting is typically sufficient, so you do not need to customize the dunning area. You can access the dunning area using this menu path: IMG: Financial Accounting (New) ➤ Account Receivable and Accounts Payable ➤ Business Transaction ➤ Dunning ➤ Basic Settings for Dunning ➤ Define Dunning Area. 263
Chapter 15 ■ Defining the Dunning Procedure and Correspondence In the basic dunning settings, you can define the following items: Dunning Areas: A dunning area could be a department or a unit in a company code that you want to use to process your dunning. Dunning Keys: These keys are company code-independent. The advantage of a dunning key is that it allows you to display items separately with a dunning key and print the dunning key text in the dunning notice. Dunning Block Reasons: Allows you to exclude an item or account from being dunned during a dunning run. To do this, you enter a block key in the dunning block field in the master record. ■■Tip If you are defining your own dunning area, it’s best to use the basic settings supplied by the system. Define the Dunning Procedures Dunning procedures determine how dunning is carried out in SAP. You can define more than one dunning procedure. There is no restriction to the number of procedures that you can define. The account that you want to include in your dunning process must have a dunning procedure assigned to it. Dunning procedures are applicable to the standard and special G/L transactions. ■■Note SAP comes with standard dunning procedures. These procedures can be adapted and modified to meet your company code-specific settings. Problem: Company C900 wants to have four dunning levels as part of its credit control that will systematically generate reminder letters about overdue invoices. The first letter is a courteous reminder; subsequent reminders will be a bit firmer. Your task is to define four dunning levels for company C900. When maintaining a dunning procedure, you can specify the following items: • Dunning levels • Charges • Minimum amounts • Dunning text • Special G/L indicator To define the dunning procedure for your dunning program, follow this menu path: IMG: Financial Accounting (New) ➤ Account Receivable and Accounts Payable ➤ Business Transaction ➤ Dunning ➤ Dunning Procedure ➤ Define Dunning Procedures. Or use transaction code FBMP. 264
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■ Contents at a Glance ■Chapter
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■ Introduction Real-Time Three-Ti
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■ Introduction SAP FICO FICO stan
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■ Introduction Chapter 14 deals w
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Chapter 1 ■ Customizing Organizat
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Chapter 2 ■ Defining the Chart of
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Chapter 3 Document Control In this
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Chapter 3 ■ Document Control ■
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How to Display Number Intervals Cha
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Chapter 4 ■ Defining Tolerance Gr
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Chapter 6 Clearing Open Items In th
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Chapter 6 ■ Clearing Open Items P
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Chapter 6 ■ Clearing Open Items A
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Checking the Company Code Settings
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Chapter 6 ■ Clearing Open Items Y
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Chapter 7 Maintaining Currency Type
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Chapter 7 ■ Maintaining Currency
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Chapter 8 Defining Adjustment Accou
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Invoiced But Not Yet Delivered Chap
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Delivered But Not Yet Invoiced Chap
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Chapter 9 Defining the House Bank I
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Chapter 9 ■ Defining the House Ba
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Make Global Settings for Electronic
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Chapter 10 Defining Tax on Sales an
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Chapter 10 ■ Defining Tax on Sale
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Chapter 11 Customizing a Cash Journ
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Chapter 11 ■ Customizing a Cash J
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Set Up the Cash Journal Chapter 11
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Chapter 12 ■ Financial Statement
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Chapter 13 Integration of FI with O
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Material Management (MM) Chapter 13
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Chapter 13 ■ Integration of FI wi
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Chapter 14 ■ Defining FI Accounts
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Chapter 17 ■ End User - Accountin
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Posting Residual Items Chapter 17
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Display Account Balances Chapter 17
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Execute Dunning Chapter 17 ■ End
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Summary Chapter 17 ■ End User - A
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Chapter 18 ■ Customizing the Cont
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Chapter 19 Customizing New General
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Chapter 19 ■ Customizing New Gene
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Classify Document Types for Documen
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Appendix A Useful General Ledger Ac
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Appendix A ■ Useful General Ledge
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Goods Rcvd/Invoice Rcvd Recon Not Y
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Appendix B ■ Some Useful Transact
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■ index Automatic postings, MM mo
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■ index Display actual cost line
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■ index G/L accounts (cont.) fiel
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■ index Posting rules (cont.) G/L
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SAP ERP Financial Accounting and Co
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This book is dedicated to God Almig
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■ Contents Opening and Closing Po
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■ Contents Prepare Automatic Post
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■ Contents Step 3: Assign FSV Nod
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■ Contents ■Chapter ■ 15: Def
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■ Contents Accounts Payable—Doc
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■ Contents Document Types 441 Def
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About the Author Andrew Okungbowa i
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