Managing Sticky Situations at Work

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AcknowledgmentsAs a disclaimer, all the people described in this book are loosely basedon real-life incidents. None of them represent actual people I know. Ithank all those individuals, however, who shared ‘‘sticky situation’’examples that I could draw on for this book. If you recognize friends,co-workers, bosses, or clients, it is purely coincidental.My special thanks go to my husband who diligently read each chapterand added his unique comments. As a psychiatrist, his particularvision and knowledge provided a unique insight I found truly valuable.I also thank my coaching colleagues and clients who shared situationsfrom which I loosely drew examples and, sometimes, limericks(thank you, Joanne).
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Page 8: ContentsIllustrationsviiAcknowledgm
Page 14 and 15: Introduction: How to Say It Just Ri
Page 16 and 17: Introductionxiiicommunicationtoolsy
Page 18: IntroductionxvBefore we embark on t
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Page 48 and 49: Chapter 3Sticky Situations with You
Page 50 and 51: Sticky Situations with Your Boss 31
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Sticky Situations with Your Boss 43
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Chapter 4Sticky Situations with Co-
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Sticky Situations with Co-Workers 4
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Chapter 9Sticky Interview Situation
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Sticky Interview Situations 143circ
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Sticky Interview Situations 145wher
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Sticky Interview Situations 1499. Y
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Sticky Interview Situations 151lega
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Sticky Interview Situations 155Wand
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Chapter 11Sticky E-situationsIf you
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Sticky E-situations 177desk. We app
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Sticky E-situations 179Tommy’s e-
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Sticky E-situations 181To: ZackFrom
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Sticky E-situations 183ANALYSISZack
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Sticky E-situations 185He often tel
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Sticky E-situations 187God’s love
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Sticky E-situations 189nothing that
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Chapter 12Sticky Situations on the
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Sticky Situations on the Home Front
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Appendix 1Answers to QuizzesYOUR ST
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Appendix 1 203HOW GOOD A TEAM PLAYE
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Appendix 2Special Tools and Resourc
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Appendix 2 207OTHER BOOKS AND RESOU
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210 Indextell someone something the
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212 IndexSay It Just Right (SIJR)Co
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About the AuthorJOAN C. CURTIS, Ed.
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Managing Sticky Situations at Work

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