Managing Sticky Situations at Work

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Chapter 10Sticky Etiquette SituationsA book on sticky situations would be incomplete without looking atthe awkward and uncomfortable situations that come up every day atwork. These encounters are less extreme than the previous sticky situationswe’ve observed, but they often put us in a dilemma. We wonderwhat is the appropriate thing to do. What would Emily Post tell us? Intoday’s dynamic workplace with not only diversity between the sexesbut also among nationalities and cultures the rules of the past may ormay not apply.As we examine these kinds of situations, we will sometimes apply theSIJR Model. Often, however, we need to only learn what behaviorworks and what behavior does not work by applying rules of etiquette.RATE YOUR ETIQUETTE QUOTIENT 1To discover what you know about basic etiquette situations, take the followingtest to get your Etiquette Quotient. The higher your EtiquetteQuotient, the easier it will be for you to handle sticky etiquette situations.Some questions come from the Professional Presence Quotient in Bixlerand Dugan’s work.
158 Managing Sticky Situations at WorkAnswer True or False to each of the following statements.1. A firm handshake is only offered to a businessman, not abusinesswoman.2. Socially, a man should wait for a woman in business to offer herhand before offering his.3. It is okay to shake hands with someone while seated.4. When two people are introduced, the woman is mentioned first.5. During a business encounter, a man need not hold a chair for thefemale, stand up when she leaves the table, or open and close hercar door.6. The safest comfort zone for most people (distance-wise) is 3 to6 feet.7. Most people understand when you have call waiting and musttake another call.8. If you call someone and are disconnected because of somethingthat happened on his or her end, you are responsible forredialing.9. When using a speakerphone, it is not necessary to introduceeveryone on the line.10. Whether you are a man or a woman, if someone important walksinto the room, you should stand up to shake hands.11. It’s polite to recap and welcome latecomers to meetings.12. If you get invited to your boss’s home and others in the officeweren’t, it’s okay to mention your good fortune.Learn your Etiquette Quotient in Appendix 1.STICKY SITUATION # 20:YOU’RE ON AN OVERNIGHT TRIP WITH A FLIRTY CO-WORKERBelinda’s boss just gave her and her co-worker, Brad, permissionto go to an international meeting in Singapore. Belinda isthrilled about the trip because she has never flown that far norbeen to Singapore. The company operates offices in Singapore thatthey will visit while there, but the majority of time will be consumedwith the conference. When Belinda requested to go, shehad no idea that Brad would ask to go as well. In fact, she did
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ContentsIllustrationsviiAcknowledgm
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AcknowledgmentsAs a disclaimer, all
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xiiIntroductionis the word that oft
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xivIntroduction4. You supervise a g
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Chapter 1The Say It Just Right (SIJ
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The Say It Just Right (SIJR) Model
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Chapter 2Personality OverlayAtthiss
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Personality Overlay 19BOLD PERSONAL
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Personality Overlay 21energy seems
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Larry is clearly a Technical person
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Personality Overlay 25‘‘John kn
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Personality Overlay 27Resolve the I
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Chapter 6Sticky Situations with Sub
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Sticky Situations with Subordinates
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Chapter 7Sticky Situations in Meeti
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IndexAdjourning Stage in groups, 10
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Index 211hot seat, 35-39How Good a
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Index 213Teenage Daughter Is Busted
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