Managing Sticky Situations at Work

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Sticky E-situations 185He often tells Mickey how much he likes the blog. When the CEO wastraveling across the country recently, a woman came up to him, introducedherself, and said she worked in marketing for the company.Because of the blog, she felt comfortable enough to speak directly tothe CEO. They had a great conversation, sharing similar interests asif they were two colleagues. Upon his return the CEO said to Mickey,‘‘This has been the best communication tool we’ve ever had bothinternally and externally.’’ Mickey realizes that if he muzzles Nichole,he will threaten the openness of the blog. But he also realizes that if heallows her to continue to proselytize, he puts the future of the blog injeopardy.Mickey sets limits. When the company began the internal blog,they decided not to monitor comments. They believed that if someonehad the courage to write something, what they wrote should beposted for everyone to see, so long as the item contained neither profanitynor prejudicial statements. Mickey does manage the commentscoming into the external blog, which is open to everyone in cyberspace.As for the internal blog, however, Mickey wants to maintainthe sense of openness of a non-monitored blog. Nonetheless he mustintervene with Nichole. He finds her comments increasingly prejudicial.Even though she does not say anything negative about people ofother faiths or of no faiths, her intent is clear. He decides he can justifyblocking her password if she continues to proselytize.Mickey determines the power sources. The CEO is enthusiasticwith the blog and how it has humanized him to the staff. He has sungMickey’s praises throughout the company. If Mickey suggests that hemonitor the blog and screen its comments, the CEO will likely agree,but with reluctance. Mickey, however, prefers to deal directly withNichole. She has strong personal ties with many people in the company.When her child was ill, everyone talked about it and ralliedaround her. If Mickey censors Nichole, she might complain to othersand that could jeopardize the blog activity. Even though Mickey hasa strong power base all the way to the CEO, Nichole also holds ontoa strong base within the ranks. Given these considerations, Mickeydecides to confront Nichole as gently as possible but within the limitshe has set for himself, namely, no proselytizing.PERSONALITY OVERLAYMickey imagines that Nichole is an Expressive. She enjoys beingwith people, and she’s a talker. She has embraced the blog because
186 Managing Sticky Situations at Workshe can share her feelings with so many people at once. Although herchild’s illness was a tragedy, she used his sickness to her advantage.She gained a lot of support and told anyone willing to listen aboutthe latest condition of her son. Fortunately, her son recovered, butshe continues to rehash what life might have been like had they nothad God’s help.As an Expressive, she wants to remain on center stage. The recentblog posts appear to have taken the tone of wishing to save her friendswho supported her through the ordeal. Saving them means they mustembrace Jesus Christ as the Son of God.SAY IT JUST RIGHT CONVERSATIONMickey sends Nichole an e-mail asking her to come see him. Theyagree to meet that morning at 10 o’clock.‘‘Good morning, Nichole, thanks for coming.’’She sits down across from him. ‘‘No problem. I’m glad to have thisopportunity to talk. We never see each other in the cafeteria like weused to.’’‘‘My lunch hour seems to have disappeared,’’ Mickey says with ashrug. ‘‘How’s Jamey?’’‘‘Every day he’s better. We are so blessed, not just with God’s healinghand but also with the healing support the Lord sent to usthrough this company.’’‘‘I know your family is relieved to have all this behind you. What Iwanted to talk to you about was the nature of your comments on theblog—’’‘‘So many people were concerned about Jamey. They asked me howthings were every second of the day. And, I cherished all their prayersand support. The blog was a great way to keep everyone up on whatwas happening. I appreciated that opportunity. Thank you so muchfor making the blog accessible to all of us. Even Mr. Harris asked meabout Jamey when I saw him in the facility two months ago. Thatwas amazing since I didn’t think he even knew who I was.’’‘‘Mr. Harris is quite pleased with the blog and how it’s connectedeveryone in the company. I’m not surprised he’s reading your blogposts. But, what worries me is not that you shared updates on Jamey’scondition. What worries me is that your posts are getting more andmore religious in nature.’’ (Specifies the problem.)She smiles. ‘‘I’m so happy about what the Lord has done for me andmy family. I want everyone I know to share in the joy. I’m ecstatic in
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ContentsIllustrationsviiAcknowledgm
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AcknowledgmentsAs a disclaimer, all
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xiiIntroductionis the word that oft
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xivIntroduction4. You supervise a g
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Chapter 1The Say It Just Right (SIJ
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The Say It Just Right (SIJR) Model
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Chapter 2Personality OverlayAtthiss
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Personality Overlay 19BOLD PERSONAL
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Personality Overlay 21energy seems
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Larry is clearly a Technical person
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Personality Overlay 25‘‘John kn
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Personality Overlay 27Resolve the I
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Chapter 5Sticky Situations with Cli
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Chapter 6Sticky Situations with Sub
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Sticky Situations with Subordinates
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Chapter 7Sticky Situations in Meeti
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Chapter 8Sticky Romantic Situations
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Sticky Romantic Situations in the O
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Page 221 and 222: 202 Appendix 14. True5. False6. Fal
Page 223 and 224: 204 Appendix 1Strategic interviewer
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Page 230 and 231: Index 211hot seat, 35-39How Good a
Page 232: Index 213Teenage Daughter Is Busted
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Managing Sticky Situations at Work

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