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Managing Sticky Situations at Work

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IntroductionxvBefore we embark on the communic<strong>at</strong>ion secrets for successin the workplace and the SIJR Model, let’s take a close look <strong>at</strong>communic<strong>at</strong>ion.NOTES1. Marcelle Difalco and Jocelyn Greenky Herz, The Big Sister’s Guide tothe World of <strong>Work</strong> (New York: A Fireside Book, Simon & Schuster, 2005).2. Douglas Stone, Bruce P<strong>at</strong>ton, and Sheila Heen, Difficult Convers<strong>at</strong>ions:How to Discuss Wh<strong>at</strong> M<strong>at</strong>ters Most (New York: Penguin Books, 2000).3. K<strong>at</strong>herine Crowley and K<strong>at</strong>hi Elster, <strong>Work</strong>ing with You Is Killing Me(New York: Warner Business Books, 2006).4. Susan RoAne, How to <strong>Work</strong> a Room: Your Essential Guide to SavvySocializing (New York: Collins, 2007), 3.

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