Managing Sticky Situations at Work

More documents

Recommendations

Info

Appendix 1Answers to QuizzesYOUR STICKY SITUATION QUOTIENT1. C2. B3. B4. A5. C6. C7. A8. CINTRODUCTIONIf you answered correctly on more than 6, you have a tendency to confrontsticky situations head on. This tendency will enable you to experiencemore success with the SIJR Model.CHAPTER 1HOW STRAIGHT A TALKER ARE YOU?1. False2. False3. False
202 Appendix 14. True5. False6. False7. True8. False9. False10. FalseIf you answered correctly on 8 or more, you tend to be a straighttalker. This skill will enable you to confront people when sticky situationsarise. Question number 3 relates to being open when confrontingsomeone. When you do not express your feelings, you tendto close up. This does not mean you should get overly emotional. Ifyou are feeling emotional, you should postpone the SIJR Conversationuntil you feel calmer. Question 6 suggests immediately confrontingsomeone with a ‘‘bad attitude.’’ The answer is false becausewe do not know what a ‘‘bad attitude’’ looks like. You must first determinewhat the person does that makes you think he or she has a badattitude. By so doing, you can address specific behaviors.CHAPTER 3ARE YOU A DIFFICULT PERSON?Rate how difficult you are or you are not with the following scale:Add up your score:• 8–20: Not too difficult (the lower the score the better)• 12–31: Somewhat difficult• 23–40: You are a difficult personIf you turn out to be somewhat difficult or a difficult person, you canchange your behavior. Look at the questions where you had the highestscores. List three things you can do differently in order to lowerthose scores. It might be helpful for you to consider taking a 360Leadership Assessment (see Appendix 2 for resources) and to hire acoach.
Page 2:
Managing StickySituations at WorkCo
Page 6 and 7:
Managing StickySituations at WorkCo
Page 8:
ContentsIllustrationsviiAcknowledgm
Page 12:
AcknowledgmentsAs a disclaimer, all
Page 15 and 16:
xiiIntroductionis the word that oft
Page 17 and 18:
xivIntroduction4. You supervise a g
Page 20 and 21:
Chapter 1The Say It Just Right (SIJ
Page 22 and 23:
The Say It Just Right (SIJR) Model
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 30 and 31:
Page 32 and 33:
Page 34 and 35:
Page 36 and 37:
Chapter 2Personality OverlayAtthiss
Page 38 and 39:
Personality Overlay 19BOLD PERSONAL
Page 40 and 41:
Personality Overlay 21energy seems
Page 42 and 43:
Larry is clearly a Technical person
Page 44 and 45:
Personality Overlay 25‘‘John kn
Page 46:
Personality Overlay 27Resolve the I
Page 49 and 50:
30 Managing Sticky Situations at Wo
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 82 and 83:
Chapter 5Sticky Situations with Cli
Page 84 and 85:
Sticky Situations with Clients 65Un
Page 86 and 87:
Sticky Situations with Clients 67
Page 88 and 89:
Sticky Situations with Clients 69ve
Page 90 and 91:
Sticky Situations with Clients 71
Page 92 and 93:
‘‘I’m glad to hear that. I wa
Page 94 and 95:
Sticky Situations with Clients 75fr
Page 96 and 97:
Sticky Situations with Clients 77AN
Page 98 and 99:
Chapter 6Sticky Situations with Sub
Page 100 and 101:
Sticky Situations with Subordinates
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Chapter 7Sticky Situations in Meeti
Page 118 and 119:
Sticky Situations in Meetings 99you
Page 120 and 121:
Sticky Situations in Meetings 101
Page 122 and 123:
Sticky Situations in Meetings 103to
Page 124 and 125:
Sticky Situations in Meetings 105me
Page 126 and 127:
Sticky Situations in Meetings 107SA
Page 128 and 129:
Sticky Situations in Meetings 109wa
Page 130 and 131:
Sticky Situations in Meetings 111SA
Page 132 and 133:
Sticky Situations in Meetings 113ac
Page 134 and 135:
Sticky Situations in Meetings 115Al
Page 136 and 137:
Sticky Situations in Meetings 117wh
Page 138 and 139:
Chapter 8Sticky Romantic Situations
Page 140 and 141:
Sticky Romantic Situations in the O
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158:
Page 161 and 162:
142 Managing Sticky Situations at W
Page 163 and 164:
Page 165 and 166:
Page 167 and 168:
Page 169 and 170: 150 Managing Sticky Situations at W
Page 176 and 177: Chapter 10Sticky Etiquette Situatio
Page 178 and 179: Sticky Etiquette Situations 159not
Page 180 and 181: Sticky Etiquette Situations 161‘
Page 182 and 183: Sticky Etiquette Situations 163she
Page 184 and 185: Sticky Etiquette Situations 165Rita
Page 186 and 187: Sticky Etiquette Situations 167mone
Page 188 and 189: Her intent with this question was n
Page 190 and 191: Sticky Etiquette Situations 171inte
Page 192: Sticky Etiquette Situations 173it i
Page 219: 200 Managing Sticky Situations at W
Page 223 and 224: 204 Appendix 1Strategic interviewer
Page 225 and 226: 206 Appendix 2360 By Design®—Des
Page 228 and 229: IndexAdjourning Stage in groups, 10
Page 230 and 231: Index 211hot seat, 35-39How Good a
Page 232: Index 213Teenage Daughter Is Busted
show all

Managing Sticky Situations at Work

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?