Managing Sticky Situations at Work

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Personality Overlay 19BOLD PERSONALITY TYPEStewart works as a physician’s assistant in a large hospital. Themedical director, Dr. Holmes, is one of the top general surgeonsin the country. Stewart enjoys working under Dr. Holmesbecause he respects his quality work. Dr. Holmes demands perfectionfrom everyone around him. He sometimes will bite off theheads of nurses when he feels they do not do what he wants fastenough. Once when Stewart was preparing a patient for surgery,Dr. Holmes barged into the room. He said to Stewart, ‘‘Thispatient must be ready in five minutes. We are already late forsurgery.’’ Stewart spent the next 10 minutes calming the patient.Even though Dr. Holmes demands a lot, everyone recognizes hisskill and his ability to keep things running smoothly. Dr. Holmesnever compliments anyone’s work. He finishes his part of theprocedure, turns, and leaves without a word to anyone. Onemorning when Stewart saw him in the hall, he said, ‘‘Goodmorning, Dr. Holmes.’’ Holmes responded, ‘‘Not now, Stewart,make an appointment.’’ Stewart laughed. ‘‘Must I make anappointment to say ‘good morning’?’’ That incident became ahospital legend.Stewart works for a Bold personality type. Furthermore, he haslearned how to adjust his style in order to work with Dr. Holmes.He does not expect Dr. Holmes to spend time talking to him, toask about his family, or to compliment his work. He would expectDr. Holmes, however, to pounce on him if he made a careless error.Stewart has modified his own style in the face of Dr. Holmes. By sodoing, he does not expect more of Dr. Holmes than his Bold personalitycan deliver.Action drives Bolds. They make quick decisions, focus on results,compete with everyone, show determination to the point of stubbornness,and love to multitask. They communicate in short sentenceswithout elaboration or clarification. They look at their watches frequentlyand come to meetings on time or early. They demand fastresults from subordinates. They prefer not to work on teams becauseteamwork wastes time (in their view). The Bold person loves challengesand adventure. A group of Bolds often jump to a quick decisionwithin minutes of getting a task and then spend the rest of their timelooking for new tasks.
20 Managing Sticky Situations at WorkEXPRESSIVE PERSONALITY TYPESandi coordinates a large cultural program for an upscale residentialcommunity. She goes to national meetings and recruitstop-notch personalities to her events. She hobnobs with her targetaudience to learn more about what activities they might enjoy.Sandi operates in fast-forward—always on the run, spendingmore time in her brochure-stuffed car than her office. She collectsinformation about new talent and stores boxes of media spreadsin her trunk. When she meets people, she talks up the programsshehascreatedandthebeautyoftheresidentialfacilitywhereshe works. Her quick, talkative, engaging style draws others toher. Her natural optimism enables her to see opportunity aroundevery corner.Marsha works as Sandi’s assistant. Marsha can only reachSandi by cell phone because Sandi is rarely in her office. Thesephone conversations frustrate Marsha because of the backgroundnoise as well as Sandi’s on-the-run, multitasking style. Sandidesigns and organizes each of the programs, but once they are finished,she launches off to create a new one. Marsha steps in tomanage all the details. She sets up sufficient chairs for participants,provides adequate food, checks and rechecks the audio visuals,and creates eye-pleasing amenities that make each eventspecial. At the last minute Sandi and the guest speaker arrive.They invariably change things Marsha has done. Marsha knowsthat no amount of preparation will eliminate Sandi’s need toput her mark on how things are set up on the day of the event.Marsha works for an Expressive personality type. Sandi thrives onbeing around people, conversing with others, and soaking up thelimelight. Marsha knows that she cannot pin Sandi down. She mustcatch Sandi on Sandi’s terms in order to find out how to set up eachevent. Not having unrealistic expectations, Marsha anticipates thatthere will be changes the night of the event. She knows that all thepreparationintheworldwillnotstop Sandi from rearranging thechairs, asking for different tablecloths or resetting the head table,often in view of the guest speaker. This need of Sandi’s has nothingto do with Marsha’s work.People stimulate Expressives. They engage others with enthusiasmand a positive attitude. They enjoy going to meetings but often arrivelate. When they enter a room, everyone notices them. A buzz of
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Page 8: ContentsIllustrationsviiAcknowledgm
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Page 15 and 16: xiiIntroductionis the word that oft
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Chapter 6Sticky Situations with Sub
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Sticky Situations with Subordinates
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Chapter 7Sticky Situations in Meeti
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Chapter 8Sticky Romantic Situations
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Sticky Romantic Situations in the O
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Chapter 10Sticky Etiquette Situatio
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Her intent with this question was n
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202 Appendix 14. True5. False6. Fal
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204 Appendix 1Strategic interviewer
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206 Appendix 2360 By Design®—Des
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IndexAdjourning Stage in groups, 10
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Index 211hot seat, 35-39How Good a
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Index 213Teenage Daughter Is Busted
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Managing Sticky Situations at Work

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