Managing Sticky Situations at Work

The Say It Just Right (SIJR) Model 7Decision PointsDECISION POINTSDecision Points consist of three components: Defining the Costs,Setting your Limits, Determining the Power Sources. Confident communicatorsapply the Decision Points either before they initiate a conversationor after they’ve had an initial meeting. Some sticky situationsare so sticky that you decide against confrontation. Knowing your ownstyle of communication helps. Are you a direct communicator whooften gets in trouble for talking and then thinking? Are you an indirectcommunicator who often goes around the problem to arrive at a solution?Are you a fearful communicator who thinks so long that youoften lose the opportunity to speak?(Answer True or False)HOW STRAIGHT A TALKER ARE YOU?1. When you have something to say, you should gather all the factsand all the information before you say it.2. It is a good idea to tell people how you see their behavior iscausing problems from what you’ve heard others say.3. You should not express your own feelings when you want to saysomething; it just muddies the water.4. When you describe what you think is wrong with someone, youshould clearly describe the other person’s behavior.