Managing Sticky Situations at Work

Copyright © 2009 by Joan C. CurtisAll rights reserved. No part of this publication may be reproduced, stored in aretrieval system, or transmitted, in any form or by any means, electronic, mechanical,photocopying, recording, or otherwise, except for the inclusion of brief quotations in areview, without prior permission in writing from the publisher.Library of Congress Cataloging-in-Publication DataCurtis, Joan C., 1950– Managing sticky situations at work : communication secrets forsuccess in the workplace / Joan C. Curtis.p. cm.Includes bibliographical references and index.ISBN 978-0-313-36278-1 (hard copy : alk. paper) — ISBN 978-0-313-36279-8 (ebook)1. Communication in management. I. Title.HD30.3.C86 2009658.4’5—dc22 200901168513 12 11 10 9 1 2 3 4 5This book is also available on the World Wide Web as an eBook.Visit www.abc-clio.com for details.ABC-CLIO, LLC130 Cremona Drive, P.O. Box 1911Santa Barbara, California 93116-1911This book is printed on acid-free paperManufactured in the United States of America