Managing Sticky Situations at Work

Chapter 12Sticky Situations on the Home FrontThroughout this book we looked at various sticky situations that arisein the workplace and how to talk our way out of those situations byusing the Say It Just Right Model of communication. The first stepin the SIJR Model was to examine the three Decision Points:• Weigh the costs for acting or for not acting.• Set your limits. If you have a conversation, what are you willing to do?What are you not willing to do?• Determine the power sources. Where does the power lie? Are youfeeling powerless in this situation?After we examined the Decision Points and before we initiated theconversation, we looked at the Personality Overlay. We did this usingJames Brewer’s BEST personality styles. I chose Brewer’s modelbecause it is easy to understand. We can, however, apply the SIJRModel using any other personality inventory. Notice, we never gaveanyone an actual test before we looked at personality. We can learnas much about a person’s behavior by individual actions as we canfrom assessments. I say this because usually assessments are one