Managing Sticky Situations at Work

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About the AuthorJOAN C. CURTIS, Ed.D., is a nationally known communicationsspecialist who has conducted seminars and workshops in the publicand private sector for more than 20 years. Her clients include majorcorporations as well as colleges and universities throughout NorthAmerica. She is the author of Strategic Interviewing: Skills for SavvyExecutives (2000). She has also written numerous articles that havebeen published in professional journals and on the Web, as well as inReader’s Digest and Chicken Soup for the Working Woman’s Soul. Curtisreceived her doctorate in Adult Education from the University ofGeorgia.
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Managing StickySituations at WorkCo
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Managing StickySituations at WorkCo
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ContentsIllustrationsviiAcknowledgm
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AcknowledgmentsAs a disclaimer, all
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xiiIntroductionis the word that oft
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xivIntroduction4. You supervise a g
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Chapter 1The Say It Just Right (SIJ
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The Say It Just Right (SIJR) Model
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Chapter 2Personality OverlayAtthiss
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Personality Overlay 19BOLD PERSONAL
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Personality Overlay 21energy seems
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Larry is clearly a Technical person
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Personality Overlay 25‘‘John kn
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Personality Overlay 27Resolve the I
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30 Managing Sticky Situations at Wo
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Chapter 5Sticky Situations with Cli
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‘‘I’m glad to hear that. I wa
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Sticky Situations with Clients 77AN
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Chapter 6Sticky Situations with Sub
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Sticky Situations with Subordinates
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Chapter 7Sticky Situations in Meeti
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Sticky Situations in Meetings 103to
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Chapter 8Sticky Romantic Situations
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Sticky Romantic Situations in the O
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Chapter 10Sticky Etiquette Situatio
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Page 221 and 222: 202 Appendix 14. True5. False6. Fal
Page 223 and 224: 204 Appendix 1Strategic interviewer
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Page 228 and 229: IndexAdjourning Stage in groups, 10
Page 230 and 231: Index 211hot seat, 35-39How Good a
Page 232: Index 213Teenage Daughter Is Busted
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