Managing Sticky Situations at Work

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Sticky Interview Situations 155Wanda gently but firmly explored ways to get the interview back ontrack. Many candidates would have suffered through the interviewand allowed Janice to probe inappropriately, but Wanda had too muchconfidence in her work and herself as a scientist to allow that to happen.Wanda chose to say it just right even if she risked losing an opportunityto move forward in the interview process.How do we handle the sticky etiquette situations that often come upin the modern workplace? The next chapter explores this question andshows us how Emily Post might say it just right.NOTES1. Joan Curtis, Strategic Interviewing: Skills and Tactics for Savvy Executives(Westport, CT: Quorum Books, 2000).2. Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership:Learning to Lead with Emotional Intelligence (Boston: Harvard BusinessSchool Press, 2002), 44.
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Managing StickySituations at WorkCo
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ContentsIllustrationsviiAcknowledgm
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AcknowledgmentsAs a disclaimer, all
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xiiIntroductionis the word that oft
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xivIntroduction4. You supervise a g
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Chapter 1The Say It Just Right (SIJ
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The Say It Just Right (SIJR) Model
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Chapter 2Personality OverlayAtthiss
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Personality Overlay 19BOLD PERSONAL
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Personality Overlay 21energy seems
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Larry is clearly a Technical person
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Personality Overlay 25‘‘John kn
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Personality Overlay 27Resolve the I
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Chapter 5Sticky Situations with Cli
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‘‘I’m glad to hear that. I wa
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Sticky Situations with Clients 77AN
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Chapter 6Sticky Situations with Sub
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Sticky Situations with Subordinates
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Chapter 7Sticky Situations in Meeti
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Page 202 and 203: Sticky E-situations 183ANALYSISZack
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Page 220 and 221: Appendix 1Answers to QuizzesYOUR ST
Page 222 and 223: Appendix 1 203HOW GOOD A TEAM PLAYE
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Appendix 2Special Tools and Resourc
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Appendix 2 207OTHER BOOKS AND RESOU
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210 Indextell someone something the
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212 IndexSay It Just Right (SIJR)Co
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About the AuthorJOAN C. CURTIS, Ed.
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